FAQ

1、Faucets

1.     Body of faucet: According to international standard, use brass as material, produce in gravity casting, the casting crystal is refined and high strength, hardness and abrasive resistance.

2.     Faucet surface: pattern plating (protect the product via nickel-plate and chromium-plate and provide the shiny surface), the thickness is 12-13um.

3.     Surface test: via three tests

Salt spray test: test the damp resistance of plating, via 24 hours salt spray test.

        Heat-cold test: test the building force of plating.

        Plating thickness test: test the rot resistance of plating.

4.    Valve core is the core part of a faucet, it is used for controlling the on/off and the flow of water.

The body is the main body part of a faucet, it is the frame to install the parts which is controlling the water in/out/stop.

The bubbler is used for controlling all the elements of water output such as shape, flow and pressure in order the make the water coming out without bifurcate, feels gentle and looks elegance.

The bubbler has two common types, one is exposed and the other is hidden. Installing the bubbler, the faucet can become clean, convenience, long life cycle and good rust resistance.

Handle is the part for the user to control the valve core, the turn on/off the faucet and it can also adjust the flow.

Changeover valve can change the water supply input, there are 2-change or 3-change valve, it also can change automatically or manually.

2、Toilets

Base on the structure, closestool can divide into:

Split type closestool

Split type closestool’s water tank is separated from pedestal. The water tank is connecting the back of pedestal with some tighten screws. There are some sealing plastic between the pedestal and water tank which can prevent water drops out.

The feature of Split type closestool: water tank is installed in a higher place, the water level is higher, which means the hydraulic pressure is heavier, thus, there is easier to clean the closestool. Because the water tank and pedestal have separated production lines, it cause higher rates of finished products and easier to produce, as a result, the price is cheaper.

Integral closestool

This type of closestool is an integrated one, no separated parts, so it have a good looks. However, it is much more difficult to produce, lower rates of finished products, as a result, it have higher price in the market.

Wall-hang type closestool

There are two types of wall-hang type closestool, wall-hang and on-the-ground. It use the flushing valve instead of water tank, save the time of impounding, is continuous useable and it provide convenience on cleaning. It is concealed water tank with a clean and tidy looks, but it is hard to replace.

 

The unloading system of closestool can divide into:

Wash-down type

Use the impact force of the water flow to flush the closestool. This type of closestool always has a steep side wall, there are limited water inside the urinal. This type of product is main European product structure, the biggest advantage is its water flow is less than other types, however, its noise is bigger. Install is much more elasticity, the requirement of space is loose.

Siphon type

Its structure just like the other siphon type unloading systems, the only difference is that our supply pipe is buried under the urinal and straight down to the bottom. For adapting the requirement of pipe, water tank and urinal are an integrated one. The biggest advantage is that it uses vortex and siphon: vortex can provide strong centripetal force, spin the sewage into the vortex, then discharge them through siphoned power, the whole flushing process is quick and complete and it has less smell and noise.

Siphon-jet type

Siphon-jet type is improved from siphon type. The change is that it add a jet port, which can improve the power of water flow, meanwhile it improved the speed of discharging sewage. The area of water covered is bigger than other type, it has a strict standard of the deep of water, and it is good at reducing the smell and preventing splash out. Furthermore, the jet water flow is working under water so that the noise is limited.

Base on the space between the device and the wall, closestool can divide into:

Ground discharging (S): 200mm

Ground discharging (S): 305mm

Ground discharging (S): 400mm     

Wall discharging turn into Ground discharging (S/P): Flexible space (can discharge through wall or ground).

3、Basins

1.    Base on ways to install, Basin can divide into:

Wall-hang type: This is a space saving type, should pay attention on the screw and holder which is holding the part in the wall if it loose or not, it might fall down because screw loosed. This type adapt to discharge pipe in the wall.

Pallet type: The support on the leg is much stronger, it is not easy to be out of shape, and they always have good looks.

Table type: It can also divide into on-table type and in-table type. In-table table type is installed in the table, which is easier to clean and wash.

 

2.    Basin have three hole:

Faucet hole;  Overflow hole;  Discharge hole.


3.    According to the faucet installing, faucet installed hole can divide into:

No hole: Usually this type is for in-table type basin, the faucet is usually installed on the wall or on the table.

Single hole: Cold and heat water goes into a same pipe, there are threads at the bottom of faucets, those faucets can stable on the hole through nuts.

Triple hole: triple hole have two sizes: 4 inches and 8 inches. It can set up with single – handle faucet or double – handle faucet (including 4 inches and 8 inches two sizes each). Cold and heat water go into different pipe, the evelet is on two sides of the faucet.

4、Bathtubs

Bathtub can divide in to:

Base on model:

Skirt or no-skirt

Base on shape:

Heart shape, circle shape, oval shape, square shape and triangle shape.

Base on function:

Normal bathtub, massage bathtub. Massage bathtub can also divide into bubble type, hydrotherapy type and air-hydrotherapy type.

Base on raw materials:

Cast iron bathtub: Use moulding process, produce the rudiment and then burn the glaze in high temperature, form a hard and wearproof enamel coating.

Characteristics: Shiny and hard, wearproof, low noise, stable, durable, prevent sewage, easy to clean and long lifecycle. Its heat preservation is good, it is suit to take a long time bath. However, it is too complex and expensive to produce, have limited shape and limited color.

Acrylic bathtub: The other name is polymethyl methacrylate, also call organic glass.

Characteristics: Shiny surface, hard, wearproof, heatproof, heat preservation and easy to clean. The strongest point of this kind of bathtub is its strong plasticity so that it can make many different shapes which can satisfy majority of consumers.

Steel plate bathtub: It is produced by a 2mm-thick steel plate which go through stamping and enameling.

Characteristics: There is a glazing and enameling on the surface, most of this kind of bathtub usually have a shallow deep, and stamping cost is high, as a result of limited shapes, simple and lack of heat preservation.

Artificial stone: The main material is artificial stone, it is polish manually.

Characteristics: This kind of material has good stability, steady life cycle, firm and tenacious and outstanding looks. It is wearproof, easy to clean, easy to maintain and good durability. 

5、Faucet water supply problem

1.    Check if the valve is on the Max or not;

2.    Check the water gage is normal or not;

3.    Is there anything block the bubbler?

4.    Cold and heat supply pipe is curve or not.

6、Toilet problems

Situation 1: No water when flushing (or less water).

Reason (Handle method):

1)     Closing valve (Open the valve)

2)     Low water level in water tank (spin up the float bowl)

3)     Sediments in strainer (clean strainer)

4)     Mandril is out of shape (replace the mandril)

Situation 2: Can not stop the water flow

Reason (Handle method):

1)     The water level in water tank over the warning pipe (spin down the float bowl)

Situation 3: Water tank leakage

Reason (Handle method):

1)     Broken seal ring (replace seal ring)

2)     Low water level in water tank (tighten up screws)

Attention: If the problem can not be fixed after following the steps above, try to contact the retailer or the supplier.

7、Bathtub problems

Situation 1: The control panel is not working after turn on the power.

Reasons (Handling method):

1)     The control panel is not connecting the power supply. (Check the circuit and connect the power supply)

2)     Leakage protector switch off. (Restart the leakage protector)

3)     Broken control panel. (Replace control panel)

4)     Broken controller. (Replace controller)

Situation 2: Some nozzles are not working after turn on the pump.

Reasons (Handling method):

1)     Nozzle is covered. (spin the cover in anti-clockwise to open the cover)

2)     Nozzle is blocking. (Clean the clog)

3)     The bump is blocking. (Clean the clog in the bump )

Situation 3: The control panel is lighting up but the buttons have no responding.

Reason (Handle method):

1)     Broken control panel (Replace control panel)

2)     Broken controller (Replace controller)

Situation 4: The control panel is working but the ‘Bump’ function keys have no responding.

Reason (Handle method):

1)     Water level is too low. (Inject water over the maximum about 50mm)

2)     The cable connecting to the bump is damaged. (Check the cables)

3)     Broken controller (Replace controller)

4)     Broken bump (Replace bump)

5)     The starting capacitance of bump is broken. (Replace the capacitance)

6)     Broken water level senor. (Replace water level senor)

Situation 5: The bump can not turn off after pressing the button on control panel.

Reason (Handle method):

1)     Broken control panel (Replace control panel)

2)     Broken controller (Replace controller)

Situation 6: The temperature of water in the bathtub is reducing when bump is working.

Reason (Handle method):

1)     Thermostat is turned off. (Turn on thermostat)

2)     The cable connecting to the thermostat is damaged. (Check the cables)

3)     Broken thermostat. (Replace thermostat)

4)     Broken controller (Replace controller)

Situation 7: Nozzle is too weak to work.

Reason (Handle method):

1)     Nozzle is blocking. (Clean the clog)

2)     The bump is blocking. (Clean the clog in the bump )

3)     The bump is leaking. (Tighten the nuts of in port and out port)

Situation 8: The bump is still working although the water level is lower than the nozzle.
Reason (Handle method):

1)     Broken water level senor. (Replace water level senor)

2)     Broken controller (Replace controller)

8、Warranty Clause

1、The warranty clause apply to the production manufacture and sell in Innoci’s.
2、The warranty clause only apply to the firsthand consumer (hereinafter reffered to as consumer) purchase from the Innoci’s franchise or authorization agency.
3、Please read in detail before usage.
  Innoci company assume limited warranty to consumer in following situation:

During warranty period, we responsible to repair or replace with the same type product (or the similar type if there is no same, Innoci company owns the explanation) if the production’s damaged by material or manufacture.

  Limited warranty only applies to the firsthand consumer who buys the Innoci’s faucet product for family use only(noncommercial use).
4、warranty period

  The designation and procedures of Innoci product have been approved by  Germany TUV-SUD ISO9001 which is known by its strict examination as International quality . Innoci product is good in function when it’s used properly and maintained accoding to Innoci’s maintenance instruction.
    (1)Faucet is backed by a five-year limited warranty.  
    (2)Ceramic product is backed by a one-year limited warranty.
    (3)Bathroom furniture is backed by a one-year limited warranty.
    (4)Bathtub and electronic inductor is backed by a one-year limited warranty.

Innoci company is responsible to repair or replace if found it's defect product.

5、The consumer bears all the expenses for sending the product to Innoci's maintenance department or its authorized maintenance point.

6、The maintenance service is not applied to the consumer(that is to say warranty clause could not be applied )that if ever situation below occurs:

(1)If the damage is caused by using the non-Innoci replacement parts for production, not proper usage、maintainment or repairment (whether these mistakes are caused by pipe mechanic, contracting the personage inside course of study, or the user's family members).

(2)Innoci hereby made it clear that company is not responsible for the cost of maintenance personnel, losses caused by installation, repairment or replacement, also is not responsible for causing damage.If quality dispute occurs, in accordance with the national standards for acceptance.
 (3)Excessive water pressure is insufficient, the impurities in the water and the problems caused by improper use and cleaning will be outside the scope of guarantee scope. Warranty does not include no listing of the cost of repairment and spare parts, also does not include installation fee.
(4)Normal abrasion is caused by drip loss and change. The normal care such as normal nursing needs regular replacement of gasket seal rings etc.
(5)Applied to the regional specification required responsibility. (Because vary widely around the specification, especially the dealer, the installation contractor and consumers who should decide whether to accommodate installation specification or switch to special products).
7 、If you need this warranty service, please contact the local Innoci sanitary dealers, or call the service hotline: +86(20)3902 0328, indicating the product model, at the same time, attach a valid purchase products effective purchase invoice which is refers to the unified supervision by the department of fiscal and taxation invoice. Which is effective for products sold by the average time that the seller shall be noted on the invoice seal marketing to sell the products name specifications bar code amount, etc.

8、During the warranty period, Innoci company would provide service according to the seriousness of the problem of product defect or quality problem. After the warranty expires, Innoci company or its authorized maintenance station will provide paid maintenance services.
9、During the warranty period, when the product quality problem occurs, the consumer suggested to take the above measures.