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Warranty Clause

Createdate:2018/08/10

1、The warranty clause apply to the production manufacture and sell in Innoci’s.
2、The warranty clause only apply to the firsthand consumer (hereinafter reffered to as consumer) purchase from the Innoci’s franchise or authorization agency.
3、Please read in detail before usage.
  Innoci company assume limited warranty to consumer in following situation:

During warranty period, we responsible to repair or replace with the same type product (or the similar type if there is no same, Innoci company owns the explanation) if the production’s damaged by material or manufacture.

  Limited warranty only applies to the firsthand consumer who buys the Innoci’s faucet product for family use only(noncommercial use).
4、warranty period

  The designation and procedures of Innoci product have been approved by  Germany TUV-SUD ISO9001 which is known by its strict examination as International quality . Innoci product is good in function when it’s used properly and maintained accoding to Innoci’s maintenance instruction.
    (1)Faucet is backed by a five-year limited warranty.  
    (2)Ceramic product is backed by a one-year limited warranty.
    (3)Bathroom furniture is backed by a one-year limited warranty.
    (4)Bathtub and electronic inductor is backed by a one-year limited warranty.

Innoci company is responsible to repair or replace if found it's defect product.

5、The consumer bears all the expenses for sending the product to Innoci's maintenance department or its authorized maintenance point.

6、The maintenance service is not applied to the consumer(that is to say warranty clause could not be applied )that if ever situation below occurs:

(1)If the damage is caused by using the non-Innoci replacement parts for production, not proper usage、maintainment or repairment (whether these mistakes are caused by pipe mechanic, contracting the personage inside course of study, or the user's family members).

(2)Innoci hereby made it clear that company is not responsible for the cost of maintenance personnel, losses caused by installation, repairment or replacement, also is not responsible for causing damage.If quality dispute occurs, in accordance with the national standards for acceptance.
 (3)Excessive water pressure is insufficient, the impurities in the water and the problems caused by improper use and cleaning will be outside the scope of guarantee scope. Warranty does not include no listing of the cost of repairment and spare parts, also does not include installation fee.
(4)Normal abrasion is caused by drip loss and change. The normal care such as normal nursing needs regular replacement of gasket seal rings etc.
(5)Applied to the regional specification required responsibility. (Because vary widely around the specification, especially the dealer, the installation contractor and consumers who should decide whether to accommodate installation specification or switch to special products).
7 、If you need this warranty service, please contact the local Innoci sanitary dealers, or call the service hotline: +86(20)3902 0328, indicating the product model, at the same time, attach a valid purchase products effective purchase invoice which is refers to the unified supervision by the department of fiscal and taxation invoice. Which is effective for products sold by the average time that the seller shall be noted on the invoice seal marketing to sell the products name specifications bar code amount, etc.

8、During the warranty period, Innoci company would provide service according to the seriousness of the problem of product defect or quality problem. After the warranty expires, Innoci company or its authorized maintenance station will provide paid maintenance services.
9、During the warranty period, when the product quality problem occurs, the consumer suggested to take the above measures. 

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